Frequently Asked Questions
General
We mainly provide two types of pallets:
New Wooden Pallets – manufactured according to customer requirements
Recycled Wooden Pallets – previously used pallets that are still suitable for warehouse and transportation use
Customers can choose the suitable option depending on budget, usage, and load requirements.
New pallets are suitable for:
Strict size requirements
Long-term use
Customers who prefer uniform appearance
Recycled pallets are suitable for:
Warehouse use
Local transportation
Cost-saving purposes
Some common pallet sizes include:
1200 × 1000 mm
1100 × 1100 mm
- 1150 × 1150 mm
1200 × 800 mm
- 1200 × 1200 mm
Custom sizes can also be produced upon request.
Yes.
Most pallet designs are suitable for forklift and pallet jack operations.
If you have specific usage requirements, please let us know.
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Some pallets may be suitable for racking systems, depending on:
pallet structure
load capacity
type of racking system
It is recommended to inform us of your usage so we can advise accordingly.
Load capacity depends on several factors such as:
board thickness
pallet structure
type of usage
If you provide the usage details, we can suggest a suitable pallet structure.
Wood is a natural material and may develop mold under very humid conditions.
To reduce the risk:
keep pallets in well-ventilated areas
avoid prolonged moisture exposure
avoid direct contact with wet floors
New Wooden Pallets
Yes.
We can manufacture pallets based on your required dimensions.
Please provide:
pallet size
load requirements
intended usage
Our team can recommend a suitable pallet design.
Production will be arranged after order confirmation and payment.
Lead time depends on:
order quantity
production schedule
Typically it may take a few working days up to 1–2 weeks.
We mainly use:
Solid Wood Blocks
Compressed Wood Blocks
Customers can choose based on their requirements.
As wood is a natural material, slight variations may occur during manufacturing.
A tolerance of within ±1 cm is generally considered acceptable.
Yes.
Wood is a raw material commodity and prices may fluctuate based on market conditions.
Therefore quotations may have a validity period.
Currently, we do not provide HT or fumigation services.
Customers with export requirements are advised to confirm the necessary standards beforehand.
Yes.
New pallets are generally suitable for:
long-term warehouse use
logistics and transportation
applications requiring consistent pallet sizes
Recycled Wooden Pallets
Recycled pallets are previously used pallets that are still structurally usable.
They are commonly used for:
warehouse storage
local transportation
internal factory logistics
They are usually more economical than new pallets.
Recycled pallets will be inspected to ensure their structure is intact and usable.
However, as they are second-hand products, they may show visible signs of use, such as repair marks, spliced planks, cracked planks, and minor breaks.
If we find damage that directly affects usability, we will repair them to ensure the product purchased by the customer can be used safely.
If the recycled pallets are severely damaged or have structural problems, we will disassemble them for use as materials or dispose of them as scrap.
Recycled pallets come from different sources, therefore:
sizes may vary slightly
wood color and condition may differ
For strict size requirements, new pallets are recommended.
Recycled pallets may show:
usage marks
minor cracks
wood color variations
These are generally normal for recycled pallets.
Recycled pallets are usually supplied based on available stock batches.
If you have specific requirements, please let us know and we will try our best to assist.
If pallets are required for racking use, new pallets are usually more suitable.
Supply & Delivery
Yes.
Delivery can be arranged depending on the customer’s location.
Transportation charges will depend on:
delivery distance
order quantity
transport arrangement
We mainly serve customers within Selangor and Klang Valley
Other locations may be arranged depending on the order.
Yes.
For customers with regular or long-term requirements, we can assist in planning a more stable supply arrangement.
Minimum order quantity may vary depending on:
pallet type
pallet size
delivery requirements
Please contact us with your required quantity for further discussion.
Delivery time depends on:
stock availability
order quantity
delivery location
The schedule will be confirmed with the customer during order arrangement.
Payment
Yes.
Our company policy requires full payment before production begins.
Since new pallets are custom produced according to customer requirements, cancellation after production may result in significant losses.
Payment is usually required before delivery is arranged.
Specific payment arrangements may be discussed depending on the order.
Please provide:
Company details
pallet type
pallet size
required quantity
delivery location
We will prepare a quotation accordingly.
Since wood prices may fluctuate, quotations are typically valid for a limited period.
Yes.
We can provide official invoices for company purchases.